Ability for an agent to call clients in succession from a database through a web-based screen.Segmented user groups access and permissions.Secure calls to agents using either WebRTC or SRTP soft-phones.Restricted audio call recordings access, with logging.Encrypted recordings of phone call audio.The ability for agents to send customers to an IVR to enter in sensitive information.Masking of sensitive custom field data from agents and managerial staff.Encrypted database storage of custom field data.SSL encrypted(https) agent interface screen and data transport.
Here is the full list of encryption and other You are also able to hide all(or part) of sensitive customer data fields, like payment data, from your agents.Īnother encryption feature that we offer is encrypted recordings of phone call audio, allowing your company to stay in compliance with many industry security requirements. You can also send your customers to a secure IVR to collect sensitive information like credit card numbers to shield that information from your agents while still allowing them to take customer orders.
We use NIST-approved, strong encryption algorithms to safeguard your data. OpenSIPS 3.High-Level Data Encryption is available from your agents’ web browsers all the way to the database back-end where your data is stored in our secure SSAE-16 certified hosting facilities. Everything just to make OpenSIPS more secure!įine-Grained TCP Configuration Using the "tcp_mgm" Module OpenSIPS Security Audit - mission accomplishedĪ lot of fuzzing, testing and of course fixing. The ability to build & send arbitrary Diameter requests from script is finally here!Īs OpenSIPS 3.3 focused on messaging, mainly on MSRP / session based messaging, here is a detailed walk thru the entire MSRP stack in OpenSIPS 3.3 and its capabilities, from relaying, to APIs and gatewaying! FusionPBX can be used either as a single or domain based PBX, and offers several functionalities: as carrier grade switch, call center server, voicemail server, fax server, conference server, VoIP server. Using the Diameter Client Capability of OpenSIPS 3.3 FusionPBX is a multi-tenant PBX and voice switch for FreeSWITCH, a highly scalable, multi-threaded, cross-platform communication platform.
Understand in details the new chat/MSRP support in the Call Center module, OpenSIPS 3.3, how it works and how to use it.! OpenSIPS Contact Center, or blending chats and calls OpenSIPS 3.3 can bridge the two Instant Messaging worlds: the simple SIP MESSAGE world (page mode) and the complex MSRP world (session mode) ! OpenSIPS 3.2 release was subject of a security audit, making everything safer and more secure for everybody. the effective application building - more than 120 modules to provide features, for SIP handling, for backend operations, for integration, for routing logics (see List of Modules).desk application, or any other data source the organization has in place. the flexibility of routing and integration - routing script for implementing custom routing logics, several interfacing APIs (see the Manual) A screen pop is a call center term that refers to functionality in which a.the high throughput - tens of thousands of CPS, millions of simultaneous calls (see official tests).OpenSIPS is recommended for any kind of SIP scenario / service by: OpenSIPS is a multi-functional, multi-purpose signaling SIP server used by carriers, telecoms or ITSPs for solutions like Class4/5 Residential Platforms, Trunking / Wholesale, Enterprise / Virtual PBX Solutions, Session Border Controllers, Application Servers, Front-End Load Balancers, IMS Platforms, Call Centers, and many others - see the full Set of Features. OpenSIPS is an Open Source SIP proxy/server for voice, video, IM, presence and any other SIP extensions.
The new major 3.3 version is ready, bringing MSRP, Contact Center, TCP tuning, Status/Reporting and more relaying capabilities.Ģ7th-30th of Sept, Athens, Greece, in-person and online, Call for Papers and Registration open! » Stable release for OpenSIPS 3.3 - 14th of July 2022